Support

TG Gifts is run by an independent individual developer. There is no registered company, no legal entity, no business address and no VAT ID, and no founder identity is published.

Support: @w3radar_bot — send /support in Telegram · or email tggifts.support@gmail.com. Messages are read in the order they arrive; no fixed response time is promised.

One channel, run by the developer: send /support in the Telegram bot and your next message goes to us. No ticket form, no phone line, no bot loop.

What support covers

Payments and access: a plan paid in GRAM or Telegram Stars that did not activate, a wrong memo, a missing API key.
Refunds: the seven-day refund when the service is not delivered or does not work as described, plus the 7-day guarantee on your first paid VIP.
Data corrections: a floor, a sale or a valuation you believe is wrong. Send the URL and the date; every published close is frozen and corrected in public, never silently.
Account and language: switching the bot language, stopping alerts, deleting your data.
API: a key that does not work, a quota question, the free daily tier.

How to reach us

In Telegram, open @w3radar_bot and send /support. The bot asks for your message; the next message you send goes straight to the developer. For a payment, include the transaction hash.

Open @w3radar_bot

What happens next: Telegram opens the bot, you tap Start and a free 24-hour VIP trial begins at once. No sign-up, no card. Paying is optional: inside the bot, or on this site's /pay page with no Telegram needed.

What to include

Payment: the transaction hash, the plan, the wallet you paid from and the time in UTC.
Data: the page URL and the date of the number you are writing about.
Bot: your Telegram username and a screenshot of the message.

Response time

Messages are read in the order they arrive. A payment message with its transaction hash is read first, because the terms give it a 24-hour window. We do not promise a fixed number of hours: support is run by one developer, not a 24-hour call centre.

Rules and privacy

Refunds, the guarantee and the limits of our estimates are in the Terms. What we store, and what we never store, is in the Privacy Policy. Both are dated and published in the same eight languages as the site.

Questions

Where do I write?

In Telegram: open @w3radar_bot, send /support, then send your message. It reaches the developer, and the bot confirms when it is sent.

What should I send for a payment?

The transaction hash, the plan name, the wallet you paid from and the time in UTC. Without the hash we cannot match a payment to your account.

How long does a reply take?

Messages are read in arrival order and payment issues first. There is no fixed number of hours, because we do not publish a response time we cannot keep.

Do you refund?

Yes, in one case: if the service is not delivered or does not work as described in the purchase conditions shown at checkout, you get a full refund within seven days of payment — send /support to @w3radar_bot with your transaction hash. Nothing in the Terms limits your mandatory consumer rights.